Terms of Service

Limited 1 Year Warranty

iRescue Mobile Devices LLC (“iRescue Mobile Devices or iRescue MD”) offers a limited lifetime warranty on all parts and labor associated with the preceding repair. The limited warranty is made exclusively for the benefit of the original customer of the preceding repair, and as such, is non-transferable. This limited 1 Year warranty covers manufacturer-related part defects on parts installed by iRescue Mobile Devices as well as the workmanship associated with the preceding repair only and does not cover supplemental damage. Supplemental damage can be defined as any damage unrelated to the preceding repair, including, but not limited to physical or liquid damage to the device. Manufacturer-related defect symptoms may include one or more of the following: a spontaneous or abrupt decline in overall device functionality, touchscreen sensitivity, or LCD performance. Exclusions to this warranty include, but are not limited to, physical and/or liquid damage, batteries, accessories and soldered components. Liquid damage and subsequent PHYSICAL DAMAGE which occurs after a completed repair will VOID this warranty. iRescue Mobile Devices Now reserves the right to resolve any and all disputes concerning this acknowledgement of limited 1 Year warranty coverage.

Devices with certain types of damage such as a bent, dented or warped housing back may not be covered under our warranty and will be noted on the invoice.

Limitation of Liability

Repair or replacement of this product, as provided herein, is your exclusive remedy. iRescue Mobile Devices shall not be liable for any indirect, special, incidental, exemplary, or consequential damages, including, but not limited to, lost data, lost revenues, lost profits, rental of replacement equipment, downtime, damage to property or person, and third-party claims, arising out of any theory of recovery, including warranty, contract, statutory or tort. Notwithstanding the term of any warranty or any warranty implied by law, or in the event that any warranty fails of its essential purpose, in no event will iRescue Mobile Devices repair total cumulative liability exceed the purchase price of the device or service. Use of the device is at your own risk.

Repair Time and Delivery

iRescue Mobile Devices will make reasonable efforts to deliver repaired equipment within the estimated time of delivery but does not guarantee that a repair will be completed within a specific period. iRescue Mobile Devices shall not be liable for any failures or delay in service due to any cause beyond its control. iRescue Mobile Devices reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion. 

Manufacturer Warranties

You recognize that iRescue Mobile Devices is an independent, third party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on by iRescue Mobile Devices may VOID any manufacturer warranty or ability to utilize insurance providers. iRescue Mobile Devices is not responsible for any warranty that is considered void after repair services by iRescue Mobile Devices have been rendered.

Replacement Parts

You recognize that iRescue Mobile Devices is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, iRescue Mobile Devices does not always have access to original equipment manufacturer (OEM) parts. You recognize that after any service is performed, the damaged parts that are replaced during service become property of iRescue Mobile Devices. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value. 

Responsibility to Pick Up Devices

Due to space limitations, iRescue Mobile Devices requests that you pick up your equipment promptly.

If equipment is left with iRescue Mobile Devices and is not picked up within 30 days after being notified by iRescue Mobile Devices that your product has been serviced, iRescue Mobile Devices will consider your equipment abandoned and may dispose of your equipment or resell to recoup the of our service. You agree to hold iRescue Mobile Devices harmless for any damage or claim for the abandoned property which we may discard, resell or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.

Data Loss

Customer agrees that prior to iRescue Mobile Devices servicing of any customer equipment or device, it is the CUSTOMERS RESPONSIBILITY TO:  BACK UP ALL DATA, software, information, or other files stored on customer’s device to be serviced. Except as expressly provided for herein, iRescue Mobile Devices shall not be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files or other media.

Liquid Damage Diagnostic and Board Cleaning Service

You understand that due to the nature of liquid damage, a device that may arrive in “working” or "partially working" condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly.

You understand that if a device is operable upon arrival it is recommended that you back up the device before leaving it to be diagnosed. iRescue Mobile Devices is not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.

You understand that the goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself.

You understand that if the liquid damage motherboard cleaning service resolves all device issues, then customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.

You understand that if additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you elect to proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waved. You understand that if the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be fully repaired), there will be a $35.00 bench fee for the solutions, equipment and time spent on disassembly and reassembly of the device.

Water Resistance

Many devices on the market may claim to be water resistant. Once we begin work on your device you understand that the original adhesives, glue seals and glues on rubber gaskets may be compromised by removing such parts in order to perform the work requested. Customer accepting to move forward with any repair, agree that iRescue Mobile Devices may not be held responsible for water damage and does not guarantee original water resisting standards.

Bent, Dented or Warped Housing

Many devices today have an aluminum back housing. When a device has been dropped, sat on, placed in a pocket or exposed to any force or pressure the aluminum may no longer be a straight flat surface. When deemed to have a bent, dented, or warped housing, it is no longer an optimal straight flat surface to place a new glass/LCD screen. Common issues that arise after placing a new glass/LCD screen on such a device may include but are not limited to the following: lifting of the new glass/LCD screen, glass/LCD separating from the frame, glass/LCD may easily break, opening may allow liquid, moisture, dirt and debris into the device. Options and recommendations may be presented at the time of repair. If you proceed with the repair, you agree that you have been made aware of such issues that may arise and iRescue Mobile Devices will NOT be held liable or responsible for any damages. Devices with certain types of damage such as a bent, dented or warped housing will not be covered under any warranty.

Payment for Service

Payment in full for repairs and services must be rendered prior to picking up a device. A non-refundable repair deposit may be required for parts that require a special order to be placed. When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.

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